Terms & Conditions

Signing the Booking Form
The person signing the booking form confirms that he/she is authorised to agree the Booking Conditions on behalf of all persons included on the Booking Form. The signatory must be a member of the party occupying the property and must be 18 years of age or over.

Bookings are to be accompanied by a deposit of 25% of the rent. The balance of the rent must be paid eight weeks before the commencement of the holiday. If the balance of the rent is not paid by the due date then we will assume the rent has been cancelled and deposit forfeited. We ask that rent is paid in full if the start date of your rental is les than eight weeks away. A damage deposit of £250 is payable. The damage deposit is payable eight weeks before the booking.

Breakages, Loses and Damage
With the best care in the world accidents do happen. All we ask is that you inform us of and pay for any breakages, losses or damage to the property and leave it in a clean and tidy condition. In the event of loss, breakage, damage or excessive cleaning works we will inform you of the reasonable costs within 2 days of their discovery / being informed about them. The damage deposit will be returned no more than 7 days after your stay minus any reasonable costs incurred above.

We don’t make a charge for dogs (two maximum Rumours, one Cymyran Cottage) but ask that you will be responsible for any extra cleaning that may be required, either in the property or in the grounds. We ask that pets are not under any circumstances allowed on any soft furnishings or beds or be left alone in the property

If for any reason you have to cancel the booking you should let us know immediately by phone and then confirm this in writing. We will then try our hardest (but without any obligation) to obtain a replacement letting. If we do then we will refund any monies paid. If we are not able to re let the property then we shall be entitled to retain any payments made and to recover, if not already paid, the balance of the hiring charge.

Non-availability of Property
If, for any reason beyond our control, the property is not available on the dates you have booked then we will refund any monies you have paid and you shall have no further claims against us

Swimming pools
Due to the unpredictable nature of the British weather (Ground & Air temperatures) and the complex mechanics of the our pool equipment, we will make every effort to heat the swimming pool for you, however we do advise that there are occasions that are beyond our control when the pools may drop below anticipated temperature.
Please note this is an outdoor pool, we aim to get the heating up to between 22 and 28 degrees depending on air temperature (particularly at night) we can not guarantee the temperature will rise above 15 degrees.
For these reasons we can only promise to do our best and will not accept any claims for compensation for the pool water temperature.

If you require further explanation please don't hesitate to contact us.

We are not VAT registered and therefore do not charge VAT

The grounds around Rumours and Cymyran cottage have numerous water and fall hazards. It is the guest’s responsibility (particularly parents with young children) to inspect the property and grounds immediately on arrival to note these hazards. Similarly there may well be fall, trip hazards within the house and whilst we have taken every reasonable steps it is important that you inspect the house to identify those risks relevant to your party and advise them of the same 

Arrival and Departure Days / Times
Generally both properties are only available after 3 p.m. on the day of arrival and must be vacated by 10.00 a.m. on the day of departure. We will however be as flexible as possible to meet any special requirements you may have.

Bed linen
Both properties have bed linen provided and fully made up beds. This does however exclude cot linen.

The Perfect Holiday
We want your stay at Rumours and Cymyran Cottage to be perfect so if it isn’t please let us know as soon as possible so that we can make every effort to put it right for you.

We have tried really hard to make sure that all the descriptions and photographs are accurate. Our property manager, Steven, looks after the property for us and works full time maintaining the grounds. Steven will try to ensure that his presence does not interfere with your stay and will try to manage any noisy maintenance jobs like mowing lawns around you so as to cause the minimum of inconvenience.

It is important that the maximum number of guests allowed at the property is not exceeded. If they are then we do reserve the right to terminate the hire without notice and without refund.

Greeting Service
We really want your stay to be a memorable one and will you either on the evening of your arrival or the following morning, to ensure you are completely satisfied and nothing has been overlooked.